All my webapps at BlueHost went down last week. It was clear that the MySQL databases had crashed. Must be all the activity from our small number of users (not!). I filed a support request and got back the usual embarrassing and trite message (3:34pm on Friday):
"We have received your support email. Great technical support is what sets us apart from our competitors. We will respond as quickly as we can to resolve your issue."
I hate crap like that. Makes you wonder about the lack of imagination and integrity of the person who wrote it.
Especially when the hosting service turns out to be hiding the fact that it is so small and underfunded that, according to their support genius Cody Burdick, no one is available for support on the weekends! Here is the first bullshit reply (10:04am on Monday)
"i am not seeing any errors, most likely there was a user causing high load or causing mysql to crash."
Yet, as always with these guys, the problem mysteriously fixed itself around the same time. Later, when I inquired about more information and why there was such a delay in response, Cody replied:
"You sent a ticket in Saturday Afternoon, we are closed on Sudnay, you got the response the quickest I could get it to you, and the problem wasn’t occurring by the time I got to this ticket. There really wasn’t much more I could do for you."
It seems like Cody’s clock is not the only thing running a day late.
Now I know the secret. Why are these hosting places getting so cheap? Because they are obviously cutting back on both the number and quality of support personnel.
I guess Cody is bucking for a job at either TypePad or Blogger.
Of course Cody did point out one useful thing, that I could find my answers in their on-line knowledge base. I’d like to be able to say the same thing one day. I tried to help someone with ours…
…But, of course, it wasn’t available like yours Cody.
Thanks for doing your (cough) "best". Hope you had a pleasant and relaxing "great day" off (on my dime, I might add). I know you must feel great when all you have to do is resolve each expression of dissatisfaction with:
"No problem, Have a great Day!"
Keywords: isp, hosting, service, support, problems, sux, sucks, bluehost, rip-off, crash